Jana Nexus is committed to ensuring a fair, transparent, and accountable publication process. Authors, reviewers, and readers have the right to raise appeals or complaints regarding editorial decisions or publication practices.
Appeals Against Editorial Decisions
Authors may appeal editorial decisions if they believe that:
- The decision was based on a misunderstanding of the manuscript
- There were factual errors in the review process
- The review was not conducted fairly or objectively
Procedure for Appeal:
- Appeals must be submitted in writing to the editorial office
- A clear justification and supporting evidence must be provided
- The appeal will be reviewed by the editorial team or a designated authority
- The decision on the appeal will be final
Complaints Handling
The journal accepts complaints related to:
- Delays in the editorial or review process
- Unethical behavior by authors, reviewers, or editors
- Issues related to publication ethics, plagiarism, or conflicts of interest
- Concerns regarding journal policies or procedures
Complaint Submission Process
- Complaints must be submitted via the official journal email
- The complaint should include detailed information and supporting evidence
- Anonymous complaints may be considered if sufficient information is provided
Investigation and Resolution
- All complaints are acknowledged and assessed promptly
- The journal will conduct a fair and unbiased investigation
- Appropriate actions will be taken based on the findings
- The complainant will be informed of the outcome
Confidentiality
All appeals and complaints will be handled with strict confidentiality. The identities of the parties involved will be protected wherever possible.
Ethical Compliance
The journal follows recognized ethical guidelines (such as COPE) in handling appeals and complaints to ensure fairness and transparency.